The new Copilot experience doesn’t just assist service professionals inside the CRM—it reasons and acts across the entire service workflow, wherever work happens. Here’s what changed, why it matters, ...

Earlier this week, Bloomberg reported that Microsoft was replacing some of OpenAI’s software with its own in-house models to cut costs. Those in-house models, known as MAI, were being used to power ...

Recent bear sightings in South Mississippi are not due to a population explosion. Young male bears dispersing and flooding from Tropical Storm Arthur have made bears more visible. The perception of ...

MEMPHIS, Tenn. — In just a few weeks, a new law in Mississippi will allow some juvenile offenders to be tried as adults. This comes after the Mississippi Senate Bill 2710 was designed to strengthen ...

Mississippi has unveiled the first initiatives for its Rural Health Transformation Program. The state is set to receive over $1 billion in federal funds for rural health revitalization. A tight ...

In contact centers, operational excellence doesn’t start with the first customer interaction—it starts much earlier, during setup, configuration, and ongoing system health management. Yet for many ...

WINDER, Ga. — "Little Women: Atlanta" star Ms. Juicy was arrested this month for driving on a suspended license and without any insurance, according to a police report. The arrest occurred on April 18 ...

Copilot Agent Mode is now the default for Microsoft 365 Copilot and Premium subscribers. Copilot Agent Mode is now the default for Microsoft 365 Copilot and Premium subscribers. is a senior ...

Your customer browses a jacket on your website at 10 PM, checks store availability on your app the next morning, and walks into your flagship location expecting to try it on. If the jacket isn’t there ...

Nearly 490 alleged members of the powerful Central American gang Mara Salvatrucha (MS-13), including several alleged leaders, went on trial collectively in El Salvador on Monday, accused of thousands ...

[Editor’s Note: Agents of Transformation is an independent GeekWire series, underwritten by Accenture, exploring the adoption and impact of AI and agents. See coverage of our related event.] Using an ...