Nicolle Echeverria, a political science major from the California State University, was sure about a career in law. But things took a turn in 2022, when her friend told her about Ignite, an intensive ...

What is a loyalty program? It’s a program designed to get customers to come back. That’s different than true customer loyalty, but it’s a pretty darn good start. In our 2024 State of Customer Service ...

My previous column, “Committing to Equity,” discussed how library staffers should approach centering equity authentically when creating programs and services for youth and families. In this column, ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Meals on Wheels for seniors in poverty, Head Start childcare, and Section 8 housing vouchers are among ...

As the demand for real-life skills in the workforce intensifies, higher education institutions are increasingly turning to modular education to bridge the gap between academic learning and practical ...

In the QSR world, offers and rewards are so intertwined that we often talk about rewards when discussing offers. Many platforms that are intended to manage rewards programs have many features to help ...

I have worked for many companies that invested heavily in wellness programs, and most followed the same pattern of having a big rollout, a bunch of emails, and then finally a lack of participation or ...

It always seems like a step in the right direction when police departments launch programs to make positive connections with people in the community. So we can understand why former Mayfield Heights ...

The shifting labor market has fueled a huge spike in undergraduate certificate programs, which are vastly outpacing the growth in undergraduate enrollment in general. From 2019 to last fall, the ...

COLUMBUS, Ohio - Thirty-three Ohio schools and districts, including several in Northeast Ohio, will spend $45.9 million in federal funding to improve reading instruction – from hiring coaches to help ...

Health systems and medical groups are navigating a challenging environment marked by declining reimbursements, rising operational costs and growing physician burnout. At the same time, patient ...